Part of Business today is to have a Privacy Policy that outlines our approach to the collection of clients / potential clients data.
We take this seriously and have always taken the approach of only sending information that is relevant to our contacts. Additionally, we have no issue with people unsubscribing from out database at any time. Lives change and you won't be trying to buy a management & letting rights business everyday! Same applies to the standard residential real estate we sell. A Buyer will, eventually find a property that suits and after that 'there out of the active marketplace' so again we're more than happy for people to step away.
Below is our Privacy Policy which we review at least annually and or in the event of Government changes - which is unfortunately, often in this modern world!
PRIVACY POLICY
Effective date: 1 July 2026
Who We Are
Management Rights Brokers Australia (MRBA) is a specialist brokerage assisting buyers and sellers of management rights across Australia. Additionally, we sell, on occassion, residential and commercial property. We value your trust and are committed to protecting your personal information and doing the right thing by our clients, always.
The kinds of personal information we collect
Contact details: name, phone number, email address.
Identity and verification details: driver licence or passport details, date of birth, AML/CTF verification results - only as needed e.g. time of listing and or a contract.
Business and transaction information: property, complex and letting pool details, financial statements, trust account summaries, agreements, contracts, due‑diligence materials, purchase/sale preferences.
Communications: emails, call notes, meeting notes, enquiry forms.
Search information via InfoTrack to comply with Australian AML Laws.
How we collect personal information
Directly from you: be that from meetings, phone, email, forms on our website, events and inspections.
From third parties you authorise: accountants, lawyers, financiers, valuers, onsite managers, business partners, and referrers.
Public and government sources: ASIC, ABR, titles and licensing registers, e.g title references and or searches.
Automatically: via our website, analytics tools and security systems.
Why we collect and use personal information
We collect, use and disclose personal information to:
Conduct due diligence and prepare contracts. To facilitate a future settlement.
Verify identity, manage risk, and comply with law (e.g., AML/CTF, record‑keeping).
Communicate with you about opportunities, updates and services.
Run our business operations, improve our services, and perform analytics and reporting.
Handle complaints, queries and support requests.
With your consent, send marketing communications you can opt out of at any time.
Lawful basis
Where applicable under Australian privacy law, we rely on:
Your consent (e.g., marketing, handling sensitive information).
Performance of a contract or to take steps at your request.
Our legitimate interests in operating and improving our services.
Compliance with legal and regulatory obligations.
Disclosure of personal information
We may share personal information with:
Parties to a transaction: vendors, buyers and their authorised representatives, generally at time of draft contracts.
Professional advisers and service providers: lawyers, conveyancers, accountants, but only if needed and with your ok.
Government and regulatory bodies: AUSTRAC, the ATO, if/when required or authorised by law.
Other third parties: where you have consented, or where disclosure is necessary to prevent or investigate suspected unlawful activity or serious threats to safety. Sorry AML Laws!
We require our service providers to handle personal information securely and only for the purposes we specify.
Overseas disclosure
Some service providers or data hosting locations may be outside Australia. If/when were to ever share data overseas, we would take all reasonable steps to ensure recipients protect it in a way that is consistent with Australian privacy standards.
Marketing preferences
We may contact you about listings, market insights and services we think are relevant. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
Cookies and analytics
Our website may use cookies and similar technologies to improve performance, remember your preferences and measure engagement. You can adjust your browser settings to refuse cookies, but parts of the site may not function properly. We may use analytics services to help us understand website use in aggregate.
Data security
We take reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Measures include access controls, encryption in transit where appropriate, secure disposal, staff training and vendor due diligence. Despite these safeguards, no method of transmission or storage is completely secure.
Data retention
We retain personal information only for as long as needed for the purposes set out in this Policy, and as required by law and professional standards (for example, AML/CTF and trust account records are for 7 years). When no longer required, we take reasonable steps to de‑identify or securely destroy it.
Your rights
Subject to applicable law, you may:
Request access to the personal information we hold about you.
Ask us to correct or update inaccurate, incomplete or out‑of‑date information.
Withdraw consent where we rely on consent.
Lodge a privacy complaint (see below).
We may need to verify your identity and, in limited cases, may refuse a request where permitted by law. If we refuse, we will explain why.
Third‑party links and platforms
Our website and communications may (?) contain links to third‑party sites or platforms. Their privacy practices are their own; we encourage you to review their privacy policies.
Children
Our services are intended for adults in the management rights industry. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Policy from time to time. The latest version will be posted on our website with the effective date. Material changes will be communicated where appropriate.
How to Contact Us
If you have questions, want to exercise your rights, or wish to make a complaint, contact:
We take concerns seriously and aim to resolve privacy complaints quickly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC contact: oaic.gov.au | 1300 363 992